Our Payment Gateway Partner has signaled the all clear and transaction logs have returned to their pre-incident levels.
Posted Oct 14, 2026 - 13:53 UTC
Update
Our Payment Gateway Partner is still seeing intermittent timeout events coming from the TSYS Gateway. We are continuing to monitor the fleet.
Posted Oct 14, 2026 - 01:43 UTC
Update
Update from our Gateway Partner:
Degraded Performance - Monitoring -TSYS
Status: Monitoring
We are monitoring a service degradation affecting a small subset of merchants processing through TSYS. Impacted merchants may experience intermittent transaction timeouts.
The impact began at the start of a scheduled TSYS maintenance window. TSYS had not anticipated any service impact from this maintenance, and we are working with our partners at TSYS to identify the cause and restore normal service.
Please note: Datacap's NETePay Hosted Payments Platform is fully operational.
Components affected
TSYS - Payment Processor
Next steps / actions taken to restore service
We are actively communicating with our partners at TSYS to determine the issue causing the service interruption.
Posted Oct 13, 2026 - 19:51 UTC
Update
Our payment gateway partner has notified us that the TSYS interruption is ongoing:
Potential Service Interruption - Identified - TSYS
Status: Identified
We are aware of a service degradation affecting TSYS. This may cause intermittent payment processing interruptions for your merchants. Our systems remain fully operational, and we are actively monitoring the situation while TSYS works to resolve the issue.
Please note: Datacap's NETePay Hosted Payments Platform is fully operational.
Components affected
TSYS - Payment Processor
Next steps / actions taken to restore service
We are actively communicating with our partners at TSYS to determine the issue causing the service interruption.
Posted Oct 13, 2026 - 17:19 UTC
Monitoring
Between approximately 04:00 and 13:30 UTC on October 13, our payment gateway returned intermittent timeouts during nightly credit card batch settlement. About 2% of card captures were affected. Each affected transaction was automatically or manually retried, and all have now been captured successfully. No payments were lost, declined, or duplicated.
Some venues also received batch-failure alerts or saw a batch listed with an error status. These were caused by a status-reporting issue on our side, now fixed, and not by an actual failure to capture funds. Settlement summary emails for affected batches may have arrived late.
No action is needed. If a batch total doesn't match your records, contact support with your venue name and business date.
Posted Oct 13, 2026 - 13:36 UTC
This incident affected: Payments (Datacap Gateway).