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Welcome to the NX Restaurant System Status page.
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Point-of-sale devices are built to keep working offline, so most incidents here won't stop you from taking care of guests at the counter.

Uptime over the past 90 days. View historical uptime.
Core Platform Operational
API Operational
Database Operational
Cache Operational
Search & Telemetry Operational
Apps Operational
Portal Operational
Online Ordering & Storefronts Operational
Reports Operational
Realtime Operational
Dealer Micro-Sites Operational
POS Fleet Operational
POS Sync & Heartbeats Operational
Payments Operational
Card Processing Operational
Datacap Gateway Operational
CDN Operational
CDN Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 16, 2026

No incidents reported today.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Delayed credit card batch settlement and false batch-failure alerts
Resolved - Our Payment Gateway Partner has signaled the all clear and transaction logs have returned to their pre-incident levels.
Oct 14, 13:53 UTC
Update - Our Payment Gateway Partner is still seeing intermittent timeout events coming from the TSYS Gateway. We are continuing to monitor the fleet.
Oct 14, 01:43 UTC
Update - Update from our Gateway Partner:



Degraded Performance - Monitoring -TSYS


Status: Monitoring

We are monitoring a service degradation affecting a small subset of merchants processing through TSYS. Impacted merchants may experience intermittent transaction timeouts.

The impact began at the start of a scheduled TSYS maintenance window. TSYS had not anticipated any service impact from this maintenance, and we are working with our partners at TSYS to identify the cause and restore normal service.


Please note: Datacap's NETePay Hosted Payments Platform is fully operational.


Components affected

TSYS - Payment Processor


Next steps / actions taken to restore service

We are actively communicating with our partners at TSYS to determine the issue causing the service interruption.
Oct 13, 19:51 UTC
Update - Our payment gateway partner has notified us that the TSYS interruption is ongoing:

Potential Service Interruption - Identified - TSYS

Status: Identified

We are aware of a service degradation affecting TSYS. This may cause intermittent payment processing interruptions for your merchants. Our systems remain fully operational, and we are actively monitoring the situation while TSYS works to resolve the issue.


Please note: Datacap's NETePay Hosted Payments Platform is fully operational.


Components affected

TSYS - Payment Processor


Next steps / actions taken to restore service

We are actively communicating with our partners at TSYS to determine the issue causing the service interruption.
Oct 13, 17:19 UTC
Monitoring - Between approximately 04:00 and 13:30 UTC on October 13, our payment gateway returned intermittent timeouts during nightly credit card batch settlement. About 2% of card captures were affected. Each affected transaction was automatically or manually retried, and all have now been captured successfully. No payments were lost, declined, or duplicated.

Some venues also received batch-failure alerts or saw a batch listed with an error status. These were caused by a status-reporting issue on our side, now fixed, and not by an actual failure to capture funds. Settlement summary emails for affected batches may have arrived late.

No action is needed. If a batch total doesn't match your records, contact support with your venue name and business date.
Oct 13, 13:36 UTC

Oct 13, 2026

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

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