Incidents reported on status page for NX Restaurant https://status.joinnx.com/ https://d1lppblt9t2x15.cloudfront.net/logos/c14b60534af480c75b2af75c45e11a40.png https://status.joinnx.com/ en https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 17:18:00 -0000 https://status.joinnx.com/incident/787569#322e9a994cc20e7e40674a72c855a3e45a18d10f26efc309751c144ebfa1d3e0 All functions, including reporting, have returned to normal operating conditions. The root cause was identified and steps are being taken to mitigate future occurrences. We appreciate our Partners & Customers patience and understanding during this outage. https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 17:18:00 -0000 https://status.joinnx.com/incident/787569#322e9a994cc20e7e40674a72c855a3e45a18d10f26efc309751c144ebfa1d3e0 All functions, including reporting, have returned to normal operating conditions. The root cause was identified and steps are being taken to mitigate future occurrences. We appreciate our Partners & Customers patience and understanding during this outage. https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 17:18:00 -0000 https://status.joinnx.com/incident/787569#322e9a994cc20e7e40674a72c855a3e45a18d10f26efc309751c144ebfa1d3e0 All functions, including reporting, have returned to normal operating conditions. The root cause was identified and steps are being taken to mitigate future occurrences. We appreciate our Partners & Customers patience and understanding during this outage. https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 16:27:00 -0000 https://status.joinnx.com/incident/787569#4ab9463c9cc57a82bc9900ca7d56a2da4a3e965717b223402c9bb3d2d36617c9 Some reporting functions are beginning to return to normal, we are monitoring logs as we receive updates from AWS. Next update 2025-12-16 17:30UTC https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 16:27:00 -0000 https://status.joinnx.com/incident/787569#4ab9463c9cc57a82bc9900ca7d56a2da4a3e965717b223402c9bb3d2d36617c9 Some reporting functions are beginning to return to normal, we are monitoring logs as we receive updates from AWS. Next update 2025-12-16 17:30UTC https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 16:27:00 -0000 https://status.joinnx.com/incident/787569#4ab9463c9cc57a82bc9900ca7d56a2da4a3e965717b223402c9bb3d2d36617c9 Some reporting functions are beginning to return to normal, we are monitoring logs as we receive updates from AWS. Next update 2025-12-16 17:30UTC https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 15:28:00 -0000 https://status.joinnx.com/incident/787569#32c212e79f2d9b88179ad23bc9ead71a3f018d3db7a52d40f045c64ba698f24f Store-level operations, aside from Shift Reporting, has been resolved and should be operating as expected. NX Portal Reports, NX Mobile Reports & Store-Level Reporting continue to be inhibited while system stabilize. Next update 2025-12-16 16:30UTC https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 15:28:00 -0000 https://status.joinnx.com/incident/787569#32c212e79f2d9b88179ad23bc9ead71a3f018d3db7a52d40f045c64ba698f24f Store-level operations, aside from Shift Reporting, has been resolved and should be operating as expected. NX Portal Reports, NX Mobile Reports & Store-Level Reporting continue to be inhibited while system stabilize. Next update 2025-12-16 16:30UTC https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 15:28:00 -0000 https://status.joinnx.com/incident/787569#32c212e79f2d9b88179ad23bc9ead71a3f018d3db7a52d40f045c64ba698f24f Store-level operations, aside from Shift Reporting, has been resolved and should be operating as expected. NX Portal Reports, NX Mobile Reports & Store-Level Reporting continue to be inhibited while system stabilize. Next update 2025-12-16 16:30UTC https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 14:58:00 -0000 https://status.joinnx.com/incident/787569#20228c03213b56ba41d45d436ad1bacbc656133194c38a23fbbcd04c8ea91e00 Error counts have reduced to pre-incident levels and systems are showing signs of recovery. We are considering the incident impacting the NX Cloud backend resolved, however we are still working to mitigate issues with the NX Portal. Next update 2025-12-16 15:30UTC https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 14:58:00 -0000 https://status.joinnx.com/incident/787569#20228c03213b56ba41d45d436ad1bacbc656133194c38a23fbbcd04c8ea91e00 Error counts have reduced to pre-incident levels and systems are showing signs of recovery. We are considering the incident impacting the NX Cloud backend resolved, however we are still working to mitigate issues with the NX Portal. Next update 2025-12-16 15:30UTC https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 14:58:00 -0000 https://status.joinnx.com/incident/787569#20228c03213b56ba41d45d436ad1bacbc656133194c38a23fbbcd04c8ea91e00 Error counts have reduced to pre-incident levels and systems are showing signs of recovery. We are considering the incident impacting the NX Cloud backend resolved, however we are still working to mitigate issues with the NX Portal. Next update 2025-12-16 15:30UTC https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 14:32:00 -0000 https://status.joinnx.com/incident/787569#147ab6e8f5477ca2e6096c7d2946a1035d8c98d8a043fbc661ba1c7a42dba981 System functions are showing signs of recovery, and our team is monitoring the results. Next update: 2025-12-16 15:00UTC https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 14:32:00 -0000 https://status.joinnx.com/incident/787569#147ab6e8f5477ca2e6096c7d2946a1035d8c98d8a043fbc661ba1c7a42dba981 System functions are showing signs of recovery, and our team is monitoring the results. Next update: 2025-12-16 15:00UTC https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 14:32:00 -0000 https://status.joinnx.com/incident/787569#147ab6e8f5477ca2e6096c7d2946a1035d8c98d8a043fbc661ba1c7a42dba981 System functions are showing signs of recovery, and our team is monitoring the results. Next update: 2025-12-16 15:00UTC https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 13:44:00 -0000 https://status.joinnx.com/incident/787569#4a533933887bca5bc095f66269a19f217eaa9fefc50ac33859914ee9f6026783 An underlying AWS issue is impacting some parts of the NX Cloud. Our team is working with AWS to resolve the issue. https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 13:44:00 -0000 https://status.joinnx.com/incident/787569#4a533933887bca5bc095f66269a19f217eaa9fefc50ac33859914ee9f6026783 An underlying AWS issue is impacting some parts of the NX Cloud. Our team is working with AWS to resolve the issue. https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 13:44:00 -0000 https://status.joinnx.com/incident/787569#4a533933887bca5bc095f66269a19f217eaa9fefc50ac33859914ee9f6026783 An underlying AWS issue is impacting some parts of the NX Cloud. Our team is working with AWS to resolve the issue. https://status.joinnx.com/incident/781006 Fri, 05 Dec 2025 22:41:12 -0000 https://status.joinnx.com/incident/781006#c9b3b2cc35b29970c6c5e2aa6b27a2741ef12c0f76216a7a88c7e305ac49423e Maintenance completed https://status.joinnx.com/incident/781006 Fri, 05 Dec 2025 22:15:15 -0000 https://status.joinnx.com/incident/781006#a560739e26dd2b90d3ada441aedaa16081112793b1ba1b1255319fca2fcf55c3 We'll be performing scheduled maintenance on the NX Mobile backend in preparation for new features & updates. https://status.joinnx.com/incident/760514 Sat, 08 Nov 2025 16:39:00 -0000 https://status.joinnx.com/incident/760514#f4c333a03f28cab351d9c67c84193295ddf4cd295fef1d8a169e4268f97c6388 Our payment partners have given an All Clear and the TSYS Platform is now performing as expected. https://status.joinnx.com/incident/760514 Sat, 08 Nov 2025 16:06:00 -0000 https://status.joinnx.com/incident/760514#f0aff472cc75397c5ed4fa4eb87cd0a9ae135ce602bac1f718a3f7ea27c5356a We have been notified by our payment processing partners of a possible service disruption to the TSYS Platform. We are monitoring the situation and will update the status board with information as we receive it.