Incidents reported on status page for NX Restaurant https://status.joinnx.com/ https://d1lppblt9t2x15.cloudfront.net/logos/c14b60534af480c75b2af75c45e11a40.png https://status.joinnx.com/ en https://status.joinnx.com/ Thu, 14 May 2026 15:15:01 +0000 https://status.joinnx.com/#458eaee16d2041df10d964fe4d3ebebbfc4b7e4ee4a880cfcefbb3eaef2350e5 joinnx.com recovered https://status.joinnx.com/ Thu, 14 May 2026 15:08:52 +0000 https://status.joinnx.com/#458eaee16d2041df10d964fe4d3ebebbfc4b7e4ee4a880cfcefbb3eaef2350e5 joinnx.com went down https://status.joinnx.com/incident/891800 Sat, 09 May 2026 16:52:00 -0000 https://status.joinnx.com/incident/891800#18fccb1ae35dd5b434ca6e3039d7682aee19755e02f3e1e5602b10d739f70cda Our Payment Gateway partner has signaled the all clear and our logs show no errors within the last hour. We are marking issue issue as resolved, and apologize for any inconvenience this temporary interruption may have caused. https://status.joinnx.com/incident/891800 Sat, 09 May 2026 16:00:00 -0000 https://status.joinnx.com/incident/891800#56bb3efea9f38cee60aac1dd0cacdcbda516f144e9f350e8ac51e19c4495db38 Our logs are showing successful approvals within the last 15 minutes, and no new errors are detected. We will consider services degraded until 17:00 UTC if no new errors are registered. https://status.joinnx.com/incident/891800 Sat, 09 May 2026 15:44:00 -0000 https://status.joinnx.com/incident/891800#f8bc8dd7b352bbd6eb8f80c1cacfdbb79f4d51ffe7de16f630a6fb66e343ef79 We are receiving reports that our backend Payment Gateway is experiencing intermittent outages. Our team is monitoring logs and in communication with our Gateway partner. The intermittent nature of this outage may cause NX Offline Mode on versions 1.6.2 and older from automatically activating. Next update at 16:00 UTC https://status.joinnx.com/incident/888267 Tue, 05 May 2026 16:56:00 -0000 https://status.joinnx.com/incident/888267#07f4ce0677eab56ec56c5ea00fe655fb2111cff0d68a413df53eff90769c2087 Our backend system have detected possible issues with certain Delivery Service Providers. NX cannot confirm the system status of individual "DSPs", we are seeing heightened error counts. We will update this page as we receive further information. https://status.joinnx.com/incident/874748 Mon, 20 Apr 2026 03:21:00 -0000 https://status.joinnx.com/incident/874748#273fb33fca0671e34e51ed1f1da93eaf49e7fbaab0241974a34764f853e3b41c NX Portal Reporting maintenance has been completed. https://status.joinnx.com/incident/874748 Sat, 18 Apr 2026 22:45:00 -0000 https://status.joinnx.com/incident/874748#566f52474cdc7c9c6326b6774c22fdfee6e445a72292b5e6691af79e28ff60f2 We will be performing maintenance on NX Portal Reports throughout the weekend. Starting Saturday 4/18 at 4pm PDT through Sunday 4/19 at 10pm PDT. Some report filtering may be inhibited during this time. We apologize for any inconvenience you may encounter. NX POS Shift Summary reports will not be impacted. https://status.joinnx.com/incident/873872 Fri, 17 Apr 2026 15:25:00 -0000 https://status.joinnx.com/incident/873872#bc5a0bc602721bb2594f2017e747ad040ea4a8ecc040247b8e8b2d247fd64dd3 Our backend payment gateway partner has signaled the all clear. We will continue to monitor for any lingering issues. https://status.joinnx.com/incident/873872 Fri, 17 Apr 2026 14:29:00 -0000 https://status.joinnx.com/incident/873872#bf1acd385391b519dfca74aaa472c03f5a8ed1cf2a89029de92db3e07b4697af Our payment processing gateway has notified NX of a potential interruption to TSYS processing. This specific issue may impact tip adjustment, bar-tab preauth finalization & transaction capture. All other NX functions remain fully operational. We'll provide updates as we receive them https://status.joinnx.com/incident/841776 Thu, 05 Mar 2026 21:49:00 -0000 https://status.joinnx.com/incident/841776#cab166b19643612ab6d1dfbaae9bff0ce8f5100785f5f628c9fa01466050ac3c We have identified highhanded errors when running shift reports. Our team is reviewing and will update as we learn more. https://status.joinnx.com/incident/823530 Wed, 11 Feb 2026 20:12:00 -0000 https://status.joinnx.com/incident/823530#66cd60880387bd4a49bdd7893155e38e225be56a25268e4fd870182f557e542d We have been notified by our payment processing partners of a possible service disruption to the TSYS Platform. We are monitoring the situation and will update the status board with information as we receive it. At this time the disruption is isolated to post-authorization transaction (pre-auth increments, decrements & tip adjustments). NX has not received reports of any impact to NX Payment services. https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 17:18:00 -0000 https://status.joinnx.com/incident/787569#322e9a994cc20e7e40674a72c855a3e45a18d10f26efc309751c144ebfa1d3e0 All functions, including reporting, have returned to normal operating conditions. The root cause was identified and steps are being taken to mitigate future occurrences. We appreciate our Partners & Customers patience and understanding during this outage. https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 16:27:00 -0000 https://status.joinnx.com/incident/787569#4ab9463c9cc57a82bc9900ca7d56a2da4a3e965717b223402c9bb3d2d36617c9 Some reporting functions are beginning to return to normal, we are monitoring logs as we receive updates from AWS. Next update 2025-12-16 17:30UTC https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 15:28:00 -0000 https://status.joinnx.com/incident/787569#32c212e79f2d9b88179ad23bc9ead71a3f018d3db7a52d40f045c64ba698f24f Store-level operations, aside from Shift Reporting, has been resolved and should be operating as expected. NX Portal Reports, NX Mobile Reports & Store-Level Reporting continue to be inhibited while system stabilize. Next update 2025-12-16 16:30UTC https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 14:58:00 -0000 https://status.joinnx.com/incident/787569#20228c03213b56ba41d45d436ad1bacbc656133194c38a23fbbcd04c8ea91e00 Error counts have reduced to pre-incident levels and systems are showing signs of recovery. We are considering the incident impacting the NX Cloud backend resolved, however we are still working to mitigate issues with the NX Portal. Next update 2025-12-16 15:30UTC https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 14:32:00 -0000 https://status.joinnx.com/incident/787569#147ab6e8f5477ca2e6096c7d2946a1035d8c98d8a043fbc661ba1c7a42dba981 System functions are showing signs of recovery, and our team is monitoring the results. Next update: 2025-12-16 15:00UTC https://status.joinnx.com/incident/787569 Tue, 16 Dec 2025 13:44:00 -0000 https://status.joinnx.com/incident/787569#4a533933887bca5bc095f66269a19f217eaa9fefc50ac33859914ee9f6026783 An underlying AWS issue is impacting some parts of the NX Cloud. Our team is working with AWS to resolve the issue. https://status.joinnx.com/incident/781006 Fri, 05 Dec 2025 22:41:12 -0000 https://status.joinnx.com/incident/781006#c9b3b2cc35b29970c6c5e2aa6b27a2741ef12c0f76216a7a88c7e305ac49423e Maintenance completed https://status.joinnx.com/incident/781006 Fri, 05 Dec 2025 22:15:15 -0000 https://status.joinnx.com/incident/781006#a560739e26dd2b90d3ada441aedaa16081112793b1ba1b1255319fca2fcf55c3 We'll be performing scheduled maintenance on the NX Mobile backend in preparation for new features & updates. https://status.joinnx.com/incident/760514 Sat, 08 Nov 2025 16:39:00 -0000 https://status.joinnx.com/incident/760514#f4c333a03f28cab351d9c67c84193295ddf4cd295fef1d8a169e4268f97c6388 Our payment partners have given an All Clear and the TSYS Platform is now performing as expected. https://status.joinnx.com/incident/760514 Sat, 08 Nov 2025 16:06:00 -0000 https://status.joinnx.com/incident/760514#f0aff472cc75397c5ed4fa4eb87cd0a9ae135ce602bac1f718a3f7ea27c5356a We have been notified by our payment processing partners of a possible service disruption to the TSYS Platform. We are monitoring the situation and will update the status board with information as we receive it.